Privacy Policy

Privacy Policy Last updated: September 16, 2025

Overview Essence-Ciel operates this store and website (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you use the Services, make a purchase, or communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy prevails.

By using the Services, you acknowledge you have read and understand this Privacy Policy.
Personal information we collect We collect information that identifies you or can reasonably be linked to you (“personal information”). This includes:
  • Contact details: name, address, billing/shipping address, phone, email
  • Payment info: card/bank details, payment method, transaction details, confirmations
  • Account info: username, password, security questions, preferences, settings
  • Transaction info: items viewed, added to cart/wishlist, purchased, returned, exchanged, canceled; past orders
  • Communications: messages you send to customer support
  • Device info: device, browser, network data, IP address, unique identifiers
  • Usage info: how and when you access or interact with the Services We may create inferences from the above to personalize your experience.
Sources of personal information
  • Directly from you (account, checkout, support)
  • Automatically via cookies and similar technologies
  • From service providers processing data on our behalf
  • From partners or other third parties
How we use personal information
  • Provide, customize, and improve the Services: fulfill/manage orders and payments, remember preferences, send account/order notices, arrange shipping and returns/exchanges, enable reviews, and personalize recommendations.
  • Marketing and advertising: send promotional emails/SMS/postal mail and show ads on our Services or third-party sites based on your activity, with consent where required.
  • Security and fraud prevention: authenticate accounts, provide safe checkout, detect/investigate/prevent fraudulent or malicious activity, protect the Services and users. You are responsible for keeping your login credentials confidential.
  • Communicate with you: customer service and relationship management.
  • Legal reasons: comply with laws, respond to lawful requests, manage disputes/litigation, and enforce our terms and policies.
How we disclose personal information We may share information:
  • With Shopify, service providers, and vendors (IT, payments, analytics, customer support, cloud, fulfillment/shipping)
  • With business/marketing partners (to deliver marketing and ads; partners use data under their policies and applicable law; opt-out rights may apply depending on your location)
  • With third parties when you instruct or consent (e.g., carriers, social widgets/logins)
  • With our affiliates/within our group
  • For business transactions or to comply with law, enforce terms, or protect rights, users, or the public
Shopify relationship Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Shopify may also act as an independent controller for certain enhanced features that use data across merchants. See Shopify’s Consumer Privacy Policy and Privacy Portal for details and rights requests.

Third-party sites and links We are not responsible for the privacy or security practices of third-party sites linked from our Services. Review their policies. Information shared in public or semi-public areas may be visible to others.

Children’s data The Services are not intended for children, and we do not knowingly collect personal information from minors under the age of majority. Contact us to request deletion if a child has provided information. We do not “sell” or “share” personal information of individuals under 16 as defined by applicable law.

Security and retention No security measure is perfect, and transmissions may not be secure. Avoid unsecure channels for sensitive information. We retain information only as long as needed for your account and the Services, to meet legal obligations, resolve disputes, and enforce agreements/policies, then delete or anonymize it.

Your rights and choices Subject to your location and legal limits, you may have rights to access, delete, correct, and (where applicable) port your data; opt out of “sale,” “sharing,” or targeted advertising (we honor Global Privacy Control where required); and manage marketing preferences (unsubscribe anytime—non-promotional messages may still be sent). For UK/EEA residents: you may also object to or restrict processing in certain cases, and withdraw consent where we rely on consent.

International transfers We may transfer, store, and process your information outside your country. For EEA/UK transfers, we rely on recognized mechanisms (e.g., Standard Contractual Clauses) unless the destination has an adequacy decision.

Changes to this Policy We may update this Policy. We will post updates with a new “Last updated” date and provide additional notice where required.

Contact
  • Email: support@essence-ciel.com
  • Phone: +1 (418) 331-1019
  • Mail: 3887 Rue du Lac-Noir, Thetford Mines, QC, G6H 1T1, Canada Data Controller: Essence-Ciel