Terms of service
<div> <h1>Terms of Service</h1> <p><strong>Last updated:</strong> September 16, 2025</p> <h2>Overview</h2> <p>Welcome to Essence-Ciel (“we,” “us,” “our”). We operate this store and website (the “Services”). Our store is powered by Shopify. By using the Services, you agree to these Terms and our <a href="/policies/privacy-policy">Privacy Policy</a>.</p> <h2>Access and Account</h2> <ul> <li>You confirm you are at least the age of majority in your province/state of residence and consent to minors in your care using the Services on devices you own or manage.</li> <li>You represent that information you provide (email, billing, payment, shipping) is accurate, current, and complete.</li> <li>You are responsible for safeguarding your account credentials and all activity on your account.</li> </ul> <h2>Our Products</h2> <p>We strive for accurate presentation, but appearance (including color) may vary by device and settings. Descriptions may change without notice. We may discontinue products and limit quantities at our discretion.</p> <h2>Orders</h2> <p>Your order is an offer to buy. We may accept or reject any order. Returns and exchanges are governed by our <a href="/policies/refund-policy">Returns & Refunds Policy</a>. Purchases are for personal/household use, not for resale or export.</p> <h2>Pricing and Billing</h2> <p>Prices may change. Taxes, shipping, and duties are extra unless stated. You agree to keep payment details current and accurate.</p> <h2>Shipping and Delivery</h2> <p>Shipping times are estimates. We are not responsible for carrier/customs delays. Title and risk of loss pass on delivery to the carrier.</p> <h2>Intellectual Property</h2> <p>The Services and content are owned by Essence-Ciel or licensors and protected by law. Use is personal and non-commercial unless authorized.</p> <h2>Optional Tools</h2> <p>Third-party tools are provided “as is” and “as available,” without warranties or liability. Your use is subject to third-party terms.</p> <h2>Third-Party Links</h2> <p>We are not responsible for third-party sites or content.</p> <h2>Relationship with Shopify</h2> <p>Sales are between you and Essence-Ciel. Shopify is not responsible for those sales. You release Shopify from related claims.</p> <h2>Privacy</h2> <p>Personal information is handled under our <a href="/policies/privacy-policy">Privacy Policy</a> and Shopify’s Consumer Privacy Policy.</p> <h2>Feedback</h2> <p>By submitting feedback, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use it.</p> <h2>Errors, Inaccuracies, Omissions</h2> <p>We may correct errors and update information or cancel orders where information is inaccurate.</p> <h2>Prohibited Uses</h2> <p>Do not use the Services unlawfully, infringe IP, harass others, transmit malware, spam, or circumvent security.</p> <h2>Termination</h2> <p>We may suspend or terminate at any time. Certain sections survive termination.</p> <h2>Disclaimer of Warranties</h2> <p>The Services and products are provided “as is” and “as available,” without warranties of any kind except as expressly stated by us.</p> <h2>Limitation of Liability</h2> <p>To the extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages.</p> <h2>Indemnification</h2> <p>You agree to indemnify and hold us (and Shopify) harmless from third-party claims arising from your breach or unlawful use.</p> <h2>Severability</h2> <p>If any provision is unenforceable, the remainder stays in effect.</p> <h2>Waiver; Entire Agreement</h2> <p>These Terms and posted policies are the entire agreement.</p> <h2>Assignment</h2> <p>You may not assign these Terms without our consent. We may assign without notice.</p> <h2>Governing Law</h2> <p>These Terms are governed by the laws and courts where Essence-Ciel is headquartered.</p> <h2>Changes</h2> <p>We may update these Terms. Continuing to use the Services after changes means you accept them.</p> <h2>Contact</h2> <p>Email: <span id="tos-email">support@essence-ciel.com</span> <button onclick="navigator.clipboard.writeText(document.getElementById('tos-email').textContent)">Copy</button></p> <p>Phone: <span id="tos-phone">+1 (418) 333-3460</span> <button onclick="navigator.clipboard.writeText(document.getElementById('tos-phone').textContent)">Copy</button></p> <p>Address: <span id="tos-address">3887 Rue du Lac-Noir, Thetford Mines, QC, G6H 1T1, Canada</span> <button onclick="navigator.clipboard.writeText(document.getElementById('tos-address').textContent)">Copy</button></p> </div>