Privacy policy

<div> <h1>Privacy Policy</h1> <p><strong>Last updated:</strong> September 16, 2025</p> <h2>Overview</h2> <p>Essence-Ciel operates this store and website (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you use the Services, make a purchase, or communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy prevails.</p> <h2>Personal information we collect</h2> <ul> <li>Contact details: name, address, billing/shipping address, phone, email</li> <li>Payment info: card/bank details, payment method, transaction details, confirmations</li> <li>Account info: username, password, security questions, preferences, settings</li> <li>Transaction info: items viewed, added to cart/wishlist, purchased, returned, exchanged, canceled; past orders</li> <li>Communications: messages you send to customer support</li> <li>Device info: device, browser, network data, IP address, unique identifiers</li> <li>Usage info: how and when you access or interact with the Services</li> </ul> <p>We may create inferences from the above to personalize your experience.</p> <h2>Sources of personal information</h2> <ul> <li>Directly from you (account, checkout, support)</li> <li>Automatically via cookies and similar technologies</li> <li>From service providers processing data on our behalf</li> <li>From partners or other third parties</li> </ul> <h2>How we use personal information</h2> <ul> <li>Provide, customize, and improve the Services</li> <li>Marketing and advertising (with consent where required)</li> <li>Security and fraud prevention</li> <li>Communicate with you (customer service)</li> <li>Legal compliance and enforcement</li> </ul> <h2>How we disclose personal information</h2> <ul> <li>With Shopify, service providers, and vendors</li> <li>With business/marketing partners (opt-out rights may apply)</li> <li>With third parties when you instruct or consent</li> <li>With our affiliates/within our group</li> <li>For business transactions or legal compliance</li> </ul> <h2>Shopify</h2> <p>Our Services are hosted by Shopify. Shopify may act as an independent controller for certain enhanced features that use data across merchants. See Shopify’s Consumer Privacy Policy and Privacy Portal for details and rights requests.</p> <h2>Third-party sites</h2> <p>We are not responsible for the privacy or security practices of third-party sites linked from our Services. Review their policies.</p> <h2>Children’s data</h2> <p>The Services are not intended for children, and we do not knowingly collect personal information from minors under the age of majority.</p> <h2>Security and retention</h2> <p>No security measure is perfect; transmissions may not be secure. We retain data only as long as needed, then delete or anonymize it.</p> <h2>Your rights and choices</h2> <ul> <li>Access, delete, correct, and (where applicable) port your data</li> <li>Opt out of “sale,” “sharing,” or targeted advertising (Global Privacy Control honored where required)</li> <li>Manage marketing preferences (unsubscribe anytime)</li> <li>UK/EEA: object/restrict processing; withdraw consent</li> </ul> <h2>International transfers</h2> <p>We may transfer, store, and process your information outside your country. For EEA/UK, we use recognized transfer mechanisms.</p> <h2>Changes</h2> <p>We may update this Policy and will post the new date when we do.</p> <h2>Contact</h2> <p> Email: <span id="email">support@essence-ciel.com</span> <button onclick="navigator.clipboard.writeText(document.getElementById('email').textContent)">Copy</button> </p> <p> Phone: <span id="phone">+1 (418) 333-3460</span> <button onclick="navigator.clipboard.writeText(document.getElementById('phone').textContent)">Copy</button> </p> <p> Address: <span id="address">3887 Rue du Lac-Noir, Thetford Mines, QC, G6H 1T1, Canada</span> <button onclick="navigator.clipboard.writeText(document.getElementById('address').textContent)">Copy</button> </p> <p><strong>Data Controller:</strong> Essence-Ciel</p> </div>