Shipping policy

<div> <h1>Shipping Policy</h1> <p><strong>Last updated:</strong> September 16, 2025</p> <h2>Where We Ship</h2> <p>Canada and select international destinations. Some restrictions may apply based on carrier availability and local regulations.</p> <h2>Processing Times</h2> <p>Orders are processed within 1–3 business days (Mon–Fri, excluding holidays). Personalized or made-to-order items may require additional time.</p> <h2>Delivery Times</h2> <p>Carrier estimates shown at checkout begin after processing. Delays may occur due to carrier, customs, weather, or events beyond our control.</p> <h2>Shipping Rates</h2> <p>Calculated at checkout by destination, weight, and method. <em>Free shipping over [Insert threshold] if applicable.</em></p> <h2>Order Tracking</h2> <p>You’ll receive tracking when your order ships. Updates may take 24–48 hours to appear.</p> <h2>Address Accuracy</h2> <p>Ensure your address is complete and accurate. We’re not responsible for non-delivery due to incorrect addresses. Re-shipment fees may apply.</p> <h2>Risk of Loss</h2> <p>Title and risk of loss pass to you upon delivery to the carrier. Consider insured shipping if available.</p> <h2>Customs, Duties, and Taxes</h2> <p>International orders may incur duties/taxes/fees payable by the recipient. Declared value is the full purchase price.</p> <h2>Undeliverable, Refused, or Unclaimed Parcels</h2> <p>Returned parcels are refunded for product price minus original shipping and any return/customs fees charged to us. Re-shipping available upon request (new shipping fees apply).</p> <h2>Multiple Shipments</h2> <p>Items may ship separately at no extra cost. You’ll receive tracking for each shipment if applicable.</p> <h2>Damaged or Lost Parcels</h2> <p>Damaged: contact us within 7 days with photos. Lost: contact us after 10 business days (domestic) or 20 business days (international) without tracking movement.</p> <h2>PO Boxes and Remote Areas</h2> <p>Some carriers don’t deliver to PO boxes or remote areas. We’ll contact you to arrange alternatives if needed.</p> <h2>Order Changes and Cancellations</h2> <p>Orders may process quickly; modifications/cancellations are not guaranteed. Contact us immediately for assistance.</p> <h2>Preorders and Backorders</h2> <p>Estimated ship dates may change. We’ll notify you of significant delays and options.</p> <h2>Contact</h2> <p>Email: <span id="ship-email">support@essence-ciel.com</span> <button onclick="navigator.clipboard.writeText(document.getElementById('ship-email').textContent)">Copy</button></p> <p>Phone: <span id="ship-phone">+1 (418) 333-3460</span> <button onclick="navigator.clipboard.writeText(document.getElementById('ship-phone').textContent)">Copy</button></p> <p>Address: <span id="ship-address">3887 Rue du Lac-Noir, Thetford Mines, QC, G6H 1T1, Canada</span> <button onclick="navigator.clipboard.writeText(document.getElementById('ship-address').textContent)">Copy</button></p> </div>